US-based business software company Oracle is consolidating its presence in Romania and will open a new service and technical support centre in Bucharest aimed at its clients from the entire Europe. This is what Oracle's vice-president for EMEA (Europe, Middle East and Africa) announced. It is about the fifth customer support centre that Oracle opens in Romania with the first three inaugurated this February and the fourth in July.
The new centre, called "Support Contract Renewals" will provide management services for the service contracts closed with Oracle clients through Europe. More precisely, the Romanian specialists will handle right from their offices in Bucharest the renewal of the support contracts for the software products sold by Oracle. The centre would open in January, said the company officials, who did not care to reveal the value of the investment.
At present, there are approximately 100 experts working for Oracle's service and technical support centres in Romania. "We want to double this number within the year," Sergio Giacoletto, Oracle's vice-president for EMEA told Ziarul Financiar.
"We are pleased with the quality of the Romanian specialists," Giacoletto said, emphasising that the support centre due to open in January will provide support services in 12 different languages. This is what makes the Romanian centre Oracle's top skilled such department throughout the entire world, above its Irish centre, which provides services in 6 or 7 languages, according to Giacoletto.
Along with the successful implementation of the Oracle centres in Romania, the company plans to consolidate its presence in this country.
"The Romanian specialists are very good in two key fields: technological skills and language skills," Giacoletto said. As long as you have people who are well trained in these
